Free Webinar- How Texas Health Resources Developed a Virtual Patient Access Team

March 30, 2018
12:00 PM - 1:00 PM
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Online Webinar



Texas Health Resources (THR) will share how its telecommuting program, which began as a business continuity strategy, has now become a model for revenue cycle innovation in healthcare. THR’s centralized business office, the first truly virtual CBO in the country, is now 100-percent virtual with more than 350 staff working from home. With CBO morale and productivity at an all-time high, THR has expanded the virtual model to its Patient Access Intake Center for employees performing insurance verification and precertification activities from home. This session will share the tools, metrics, and processes THR is using to ensure consistency and efficiency across revenue cycle departments – both on-site and remote. This includes the ability to exchange information efficiently and securely with centralized access to patient data. The session will share the necessities of a successful telecommuter program and resulting outcomes in productivity cost savings and employee satisfaction.

Learning Objectives: 

  • Discuss the steps involved in building a telecommuter program and the technology framework needed to support healthcare employees working from home
  • Identify strategies to ensure work-from-home programs meet organizational standards for security, compliance, productivity, and quality
  • Assess a quality assurance strategy to assist leaders in standardizing best practices among teams, both on-site and at home
  • Evaluate outcomes in productivity, financial savings, employee engagement and staff retention resulting from work-from-home programs


About the Presenter- Patti Consolver

Patti Consolver is the Senior Director of Patient Access in System Services and will mark her 25th anniversary at Texas Health Resources this year. During her career, she led the development of the THR patient access infrastructure and is currently responsible for the leadership team of the Strategic Revenue Services Access Intake Center, which handles pre-services such as benefit verification and financial clearance for THR-owned hospitals. Previously, Ms. Consolver served as director of patient access at the 300+-bed Texas Health Plano. Outside of THS, she is active in the National Association of Healthcare Access Management, where she was president and now serves as an executive delegate on the board.

Conference Call/Webinar Information

Registration URL:

Webinar ID: 923-536-147

Sitecore: 11929

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